Pixstitch Privacy Policy
Last updated: 25 October 2026
What we process
Your photo. When you make a pattern from your own photo, the cropped photo (and, if you switch on “Remove background”, a black-and-white outline of the subject made on your phone) is sent over an encrypted connection to our pattern service, together with your choices (craft, size, number of colours, colour chart). Metadata such as location is removed. The photo is deleted from our server as soon as the pattern is made (or the attempt has failed). It is not used for anything else and is not processed by AI.
The pattern. The finished pattern (the grid of colour numbers and a preview image) is kept on our server for up to 7 days so your phone can download it, then deleted. We also keep the processing time and any error for the same period.
IP address. Your IP address is used to limit abuse per network (daily limits) and is deleted after 7 days.
Device identifier. The app creates a random identifier and stores it in the device keychain (it can survive reinstalling the app). It connects your patterns to your device and is used for the daily fair-use limit.
Usage data. Once a day the app sends app version, region, language and whether Pro (a subscription or the lifetime purchase) is active. When the Pro screen is shown, the app records that it was shown and whether a purchase (weekly, yearly or lifetime) was started, completed or cancelled.
Purchases. Subscriptions and the one-time lifetime purchase are processed by Apple; we never receive your payment details. Each pattern from your own photo is sent with the App Store's transaction record of your subscription or lifetime purchase (signed by Apple), so our server can confirm it and count the patterns included in a free trial over all your devices. Apple also tells our server about subscription events (start, renewal, refund) and about lifetime purchases and their refunds of this app. Apple's notice that a lifetime purchase was refunded or revoked (transaction number, product, date, price and App Store country) is kept permanently, because a lifetime purchase never expires and our server must always be able to tell that it was refunded.
Support e-mails. If you contact support, we receive your e-mail address and message and keep them as long as needed to answer.
On your phone. Your patterns, their photos and previews are stored on your device. Saving a preview to your photo library only adds that image; the app does not read your library except the photo you pick. Background removal runs on your phone.
Who can see it
Only the developer, to run the service and answer support requests; access is password-protected. Our servers are run by hosting providers on our behalf. Nothing is shared with advertisers or data brokers.
What we do not do
No account, no advertising, no tracking across apps or websites, no sale of data, no AI processing of your photos.
Your choices
Settings → “Delete all patterns on this phone” removes your patterns from the device. Removing the app deletes the data on your phone except the identifier in the keychain. Data on our server is deleted automatically (photos at once, patterns after 7 days); to have it deleted earlier, write to us with the date of the pattern.
Trademarks
DMC, Hama, Perler and Artkal are trademarks of their owners. Pixstitch names them only to say which colour numbers a pattern lists and is not affiliated with or endorsed by them.