RareEuro Support

Restore purchases

In the Settings tab, tap Restore purchases (the RareEuro Pro screen has a Restore button too).

Use the same Apple Account you bought RareEuro Pro with. This also works on a new iPhone and after reinstalling the app.

Cancel a subscription

RareEuro Pro is an auto-renewing subscription billed by Apple, so it is cancelled in your Apple Account, not in the app: on your iPhone, open Settings, tap your name, then Subscriptions, choose RareEuro and tap Cancel Subscription. While RareEuro Pro is active, Manage subscription in the Settings tab opens the same page.

Cancel at least 24 hours before the current period or the free trial ends to avoid the next charge; you keep RareEuro Pro until the end of the period you paid for. Deleting the app does not cancel the subscription.

Apple’s guide: Cancel a subscription from Apple.

Apple handles all payments and refunds; to ask for a refund, use reportaproblem.apple.com.

Delete your data

On your iPhone:

• To remove a coin from your collection, swipe left on it in the Collection tab.
• Settings → Clear scan history deletes the scan history on your phone; coins in your collection stay.
• Deleting the app removes its data from your phone, except the random device identifier, which the iPhone keychain can keep.

Coin photos, scan results and problem reports are deleted from our server automatically after 90 days at the latest (the privacy policy lists every period). To have them deleted earlier, write to us from Settings → Contact support, so that the e-mail includes your device identifier.

Languages

RareEuro is available in English, German, French, Italian, Spanish, Dutch and Simplified Chinese. It follows your iPhone’s language. If your iPhone lists more than one preferred language, you can choose another one for RareEuro only: open the Settings app, find RareEuro (under Apps on iOS 18 and later) and tap Language.